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2024 ALPMA Summit 🎆 Save the date, 11-13 September →

Workflow Management & Productivity

Workflow, efficiency and effective operations

The 2022 Legal Workflow Management Report is now available

BigHand partnered with ALPMA to survey 50 senior Operations, HR, Secretarial Services and Practice Group Leader roles, across Australia and New Zealand regarding current workflow trends between lawyers and support staff. The findings give a view into the current legal landscape as firms adapt to a more flexible working model.

What’s in the report?
In partnership with BigHand

Staff turnover – amongst both fee earners and support staff – has hit unprecedented levels. Law firms report having to turn down work due to lack of resources and employees are demanding flexible working. Meanwhile, law firms are pushing for a return to the office. But would firms be more open to flexible working if the right technology and processes were in place? Are firms also jeopardising long term profitability by failing to adapt to the new hybrid working model?

In this report, we share data gathered from 50 legal management professionals, from law firms in Australia and New Zealand. Topics include:

  • The Rise of Hybrid Working
  • Data and Technology
  • The Legal Support Staff Shift

2021 ALPMA/BigHand Legal Workflow Management Report

The Legal Workflow Management Survey 2021 was the largest survey of its kind in the global legal industry!

By gathering in-depth data from over 900 senior Operations, HR and Secretarial Services professionals working at law firms around the globe, we’re able to get unique insight into the latest back-office trends including:

  • Lawyer and support staff working practices
  • Law firm plans for hybrid working
  • Team structures and the allocation of legal work
  • The impact of the pandemic on billable hours and staffing rates
Both the on-demand webinar and full downloadable report are hosted by BigHand. By following these links and accessing the research results on their website you are providing your details to BigHand according to their privacy policy.
Need more information?

If you have any questions about the research or need assistance, please contact our research team.


2023 HR Issues & Salary Reports are Now Available

Find out how your firm compares across Australia or New Zealand in staffing, salaries, remuneration benefits and bonuses.

This year's reports now come with access to interactive online salary data tables.

Purchase 2022 Reports Now
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