2022 ALPMA/BigHand Australasian Workflow Management & Productivity Research



Report released on

20 September 2022

Download this report

StatusReport Available

Proudly Supported By

After last year’s huge success, we are delighted to announce the Workflow Management & Productivity Survey is back!

The survey covers a wide range of cutting-edge legal trends including lateral hiring, efficient work allocation, diversity, equity and inclusion initiatives, and hybrid working practices for 2022 and beyond.

BigHand partnered with ALPMA to survey 50 senior Operations, HR, Secretarial Services and Practice Group Leader roles, across Australia and New Zealand regarding current workflow trends between lawyers and support staff. The findings give a view into the current legal landscape as firms adapt to a more flexible working model.

What's in the report?

Staff turnover—amongst both fee earners and support staff—has hit unprecedented levels. Law firms report having to turn down work due to lack of resources and employees are demanding flexible working. Meanwhile, law firms are pushing for a return to the office. But would firms be more open to flexible working if the right technology and processes were in place? Are firms also jeopardising long term profitability by failing to adapt to the new hybrid working model?

In this report, we share data gathered from 50 legal management professionals, from law firms in Australia and New Zealand. Topics include:

  • The Rise of Hybrid Working
  • Data and Technology
  • The Legal Support Staff Shift
Need more information?

If you have any questions about the research or need assistance, please contact our research team.

More like this