Todd Keeler

Creating a strategy or new year resolution is just the first step. What comes next is far more important. A series of changes are made, hopefully after consultation with and buy-in from stakeholders, including your team.

The current pandemic is without precedent, particularly for businesses. However, the differences between Australia’s east coast versus west coast response to COVID conditions could provide WA law firms with some silver linings in innovation!

FilePro, a legal practice management provider, charts how 2020 changed the way law firms choose legal software — from training, to upgrades and service.

The exact same product, delivered with an improved customer experience (CX), can make all the difference. This is true of booking a ride, ordering takeaway, doing your banking, and working with a lawyer. 

As a technology provider keen to help more firms integrate technology with their core business strategy, here are five things I’ve learnt from firms who implemented successful strategies in 2018.