VIC | Next Level Event

Melbourne, Victoria

6 August 2024
12:30 pm - 5:00 pm AEST

The College of Law, 555 Bourke Street,
Melbourne, Victoria

4 hrs

Tobi Heskett
Zahn Nel
Anna Glynn
Nathan Warnecke
Lucas Vanderpoel
Angela Beer

CPD3 - Practice Management and Business Skills

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Presented by

Tobi Heskett, Dye and Durham
Zahn Nel, Actionstep
Anna Glynn
Nathan Warnecke, itro
Lucas Vanderpoel, itro
Angela Beer

Join us for an afternoon of learning designed exclusively for Law Firm Management teams and their colleagues who are ready to raise their skills, knowledge and firm to the next level. This informative event will feature a series of insightful sessions tailored to address the evolving challenges and opportunities facing law firm management teams. Delve into best practices and strategies aimed at optimizing firm operations, enhancing client service and maximizing profitability.

Our industry experienced speakers will cover a range of indispensable topics, including:

Take Your Law Firm's Client Services to the Next Level How can midsize law firms deliver exceptional client experiences? Join Actionstep for a deep dive into key client expectation findings from their 2024 Australian Midsize Law Firm Priorities Report. During this session, the Actionstep team will share research on the challenges and opportunities Australian midsize law firms face, including how to navigate separating impact of client service requirements from flexible work and team stress.
Insights you'll walk away with:
• Law firm priorities around client satisfaction
• How client demand is impacting stress in law firms
• Tools and procedures to ensure and measure client satisfaction
• Law firm strategies built around the client

  • Putting Customers First: The Power of Customer-Centric Product Design

In today's competitive landscape, successful businesses prioritize understanding and meeting their customers' needs. Join Dye & Durham’s Head of Product, Tobi Heskett as she delves into the principles and strategies of customer-centric product design, emphasizing its importance in creating valuable and sustainable products.

  • The IT Fear Factor: How can I be sure my Practice is cyber safe? As holders of sensitive information and client funds, legal firms are obvious and rich targets for cybercrime. You’ve asked your IT team to implement security measures, but you’re not sure what is working - until there’s a problem. And you have the added risk that comes from third-party service providers having access to your systems! Feeling overwhelmed by IT is not unusual. However, you can take your confidence to the Next Level by joining Nathan and Lucas, from MSP itro, as they discuss how you can take control and find out if your security is working effectively. At the end of our presentation, you may still hate IT but we’ll give you the confidence to know how you can ensure the state of your IT is healthy, and secure.


  • Financial Literacy in times of Inflation

Learn about the current inflationary status across Australia, current research trends and strategies for consideration to protect yourself in an Inflationary environment. Understand the basics of inflation, current research trends across Australia and potential tips to combat cashflow shortage in times of inflation.

  • Keynote: Anna Glynn

More info coming soon!

Whether you're a seasoned practice manager or just starting out in your career, this seminar offers a unique opportunity to gain valuable knowledge, network with industry peers, and take your role to the next level. Don't miss out – reserve your spot today and embark on a journey toward greater success and fulfilment in law firm management.

Who should attend:

  • Practice Managers, Office/Admin Managers, General Managers, CEOs
  • Managers, Supervisors, Team Leaders, Departmental
  • Senior Management, Partners, Senior Associates


Presented by

Tobi Heskett
Head of Product, Australia at Dye and Durham

Tobi is a passionate product leader with over 25 years of hands-on experience leading teams as a Chief Product Officer, VP of Product, Head of Product and Senior Product Manager. She has spent her career delivering innovative SaaS B2B and B2C products that put users and customers first (where they belong). Tobi has worked from Startups to publicly traded Global Corporations and has experience in multiple industries including FinTech, Higher Ed, Legal and HR Tech. Her strengths lie in building high-performing product and delivery teams and shaping the internal culture. She is Canadian born and lived in the US before finding her forever home in Australia.

Zahn Nel
Regional Vice President of Sales, Australia and New Zealand at Actionstep

Zahn Nel is a seasoned professional in the legal technology space, currently fulfilling the role as the Regional Vice President of Sales, Australia and New Zealand at Actionstep. With over 15 years of dedicated experience in legal technology, Zahn has become a trusted expert in providing true cloud-based technology solutions and innovation to law firms.

During his decade-long stint in London, Zahn made significant contributions by working with firms on centralised bidding initiatives across Europe, the Middle East, and Africa for professional service organisations with a global footprint.

Prior to his role at Actionstep, Zahn held a Director position at FilePro Legal Practice Management Software, where he played a pivotal role in shaping the company’s direction. His wealth of experience has made him a sought-after speaker, and Zahn regularly shares his insights on various legal technology topics at conferences and seminars. With a track record of successfully navigating the fast-paced development of the legal tech landscape, Zahn Nel continues to drive innovation and excellence in the field.

Anna Glynn

Anna Glynn is a speaker, trainer and author on thriving workplaces.

Having spent ten years working in the financial services industry including leading national sales teams, Anna translates the latest research from Positive Psychology (and beyond) into relatable and practical strategies that empower people and performance to thrive.

In her practice, Anna has worked with a range of global organisations, including many in the legal industry, teaching them what leads to greater engagement, resilience, wellbeing and performance at work.

Her mission is to create workplaces where people can be at their best each day and are better off having worked there.

Nathan Warnecke
Director at itro

Nathan is Founder and a Director at itro. With over two decades experience as an IT professional and then start up business owner, Nathan has an enviable ability to understand technology and the unique pressures business leaders face each day. With an extensive history managing IT for legal firms, he is familiar and comfortable working with Practice Managers and legal professionals. He uses his insights to ensure itro’s engineers implement and maintain financially responsible IT solutions. Nathan has a natural ability to explain complex issues simply and clearly.

Lucas Vanderpoel
Senior Solutions Architect at itro

As a Senior Solutions Architect at itro, Lucas has an amazing ability to assess, understand and review what technology a business has, and what is and isn’t working. Not one to rush headfirst into a project, Lucas focuses on details, taking his time to make sure he has a solid understanding of what an organisation needs for an issue to be resolved, for its employees and operations to function efficiently, and work safely online before making recommendations. Once a solution or plan has been approved, Lucas ensures itro’s team of engineers understand and deliver what has been promised, to a client’s satisfaction.

Angela Beer
Client Service & Partnerships Manager

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