QLD Next Level Session

Brisbane, Queensland

17 July 2024
12:30 pm - 5:30 pm AEST

Queensland Law Society, 179 Ann Street,
Brisbane, Queensland

5 hrs

Midja Fisher
Zahn Nel
Tobi Heskett
Christophe Gizardin
Brendan Felstead
Tony Dodd

TopicFinancial Management,
Operational Management,
Technology & Knowledge
CPD3.5 - Practice Management and Business Skills

Full MemberFree
Online MemberFree
Associate MemberFree
Current Supporting Partners - Free, Contact us for assistance.

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Proudly Supported By

Presented by

Midja Fisher, Midja Fisher
Zahn Nel, Actionstep
Tobi Heskett, Dye and Durham
Christophe Gizardin, Grace Records Management (Australia)
Brendan Felstead, Essential Tech
Tony Dodd, legalsuper

Join us for an afternoon of learning designed exclusively for Law Firm Management teams and their colleagues who are ready to raise their skills, knowledge and firm to the next level. This informative event will feature a series of insightful sessions tailored to address the evolving challenges and opportunities facing law firm management teams. Delve into best practices and strategies aimed at optimizing firm operations, enhancing client service and maximizing profitability.

Our industry experienced speakers will cover a range of indispensable topics, including:

Take Your Law Firm's Client Services to the Next Level How can midsize law firms deliver exceptional client experiences? Join Actionstep for a deep dive into key client expectation findings from their 2024 Australian Midsize Law Firm Priorities Report. During this session, the Actionstep team will share research on the challenges and opportunities Australian midsize law firms face, including how to navigate separating impact of client service requirements from flexible work and team stress.
Insights you'll walk away with:
• Law firm priorities around client satisfaction
• How client demand is impacting stress in law firms
• Tools and procedures to ensure and measure client satisfaction
• Law firm strategies built around the client

  • Putting Customers First: The Power of Customer-Centric Product Design

In today's competitive landscape, successful businesses prioritize understanding and meeting their customers' needs. Join Dye & Durham’s Head of Product, Tobi Heskett as she delves into the principles and strategies of customer-centric product design, emphasizing its importance in creating valuable and sustainable products.

  • Data privacy and Information sensitivity in the legal industry – How to address these new challenges?

As we traverse the ever-evolving landscape of technology and legislation, the legal industry finds itself at a critical juncture where safeguarding sensitive information is not just a best practice but a legal imperative. In an era marked by increasing digitization and interconnectedness, concerns surrounding data privacy have become more pronounced than ever. With the advent of new privacy regulations and the ever-present threat of cyber breaches, legal professionals are faced with the formidable task of ensuring that client information remains confidential, secure, and in compliance with the evolving legal framework. This webinar aims to delve into the intricacies of data privacy within the legal sector, scrutinizing the existing landscape and evaluating the industry's preparedness for impending regulatory changes. Our expert panel will navigate through the nuances of information sensitivity, shedding light on best practices, potential challenges, and the proactive measures that legal practitioners can adopt to fortify their data protection strategies.

  • Financial Literacy in times of Inflation

Learn about the current inflationary status across Australia, current research trends and strategies for consideration to protect yourself in an Inflationary environment. Understand the basics of inflation, current research trends across Australia and potential tips to combat cashflow shortage in times of inflation.

  • Keynote: Midja Fisher

More info coming soon!

Whether you're a seasoned practice manager or just starting out in your career, this seminar offers a unique opportunity to gain valuable knowledge, network with industry peers, and take your role to the next level. Don't miss out – reserve your spot today and embark on a journey toward greater success and fulfilment in law firm management.

Who should attend:

  • Practice Managers, Office/Admin Managers, General Managers, CEOs
  • Managers, Supervisors, Team Leaders, Departmental
  • Senior Management, Partners, Senior Associates

Presented by

Midja Fisher
Leadership Coach at Midja Fisher

I’ve spent the last 20+ years in the corporate world as a legal partner of an ASX listed national law firm and a learning and development specialist. I’m an expert in leadership and building career confidence, backed by my extensive corporate leadership experience.

As a corporate facilitator and mentor, I create customisable programs to address the current leadership challenges of your team. These programs include engaging face-to-face workshops, online accountability sessions, one-on-one mentoring and a variety of diagnostic tools. I help business leaders to cut through the noise and develop cultural and strategic plans that provide clarity and direction and take their business to the next level.

Zahn Nel
Regional Vice President of Sales, Australia and New Zealand at Actionstep

Zahn Nel is a seasoned professional in the legal technology space, currently fulfilling the role as the Regional Vice President of Sales, Australia and New Zealand at Actionstep. With over 15 years of dedicated experience in legal technology, Zahn has become a trusted expert in providing true cloud-based technology solutions and innovation to law firms.

During his decade-long stint in London, Zahn made significant contributions by working with firms on centralised bidding initiatives across Europe, the Middle East, and Africa for professional service organisations with a global footprint.

Prior to his role at Actionstep, Zahn held a Director position at FilePro Legal Practice Management Software, where he played a pivotal role in shaping the company’s direction. His wealth of experience has made him a sought-after speaker, and Zahn regularly shares his insights on various legal technology topics at conferences and seminars. With a track record of successfully navigating the fast-paced development of the legal tech landscape, Zahn Nel continues to drive innovation and excellence in the field.

Tobi Heskett
Head of Product, Australia at Dye and Durham

Tobi is a passionate product leader with over 25 years of hands-on experience leading teams as a Chief Product Officer, VP of Product, Head of Product and Senior Product Manager. She has spent her career delivering innovative SaaS B2B and B2C products that put users and customers first (where they belong). Tobi has worked from Startups to publicly traded Global Corporations and has experience in multiple industries including FinTech, Higher Ed, Legal and HR Tech. Her strengths lie in building high-performing product and delivery teams and shaping the internal culture. She is Canadian born and lived in the US before finding her forever home in Australia.

Christophe Gizardin
Software Solutions Manager at Grace Records Management (Australia)

With over two decades of expertise in Software SaaS Solutions, Christophe’s background spans Information Management and Marketing Technology, specifically in Digital Experience, Content Management, Digital Asset Management, Engagement, Information Management, and Business Process Automation.

Throughout his career, he has contributed to esteemed organizations such as Recall, Iron Mountain, Fujifilm Business Innovation, and Sitecore and have assisted many businesses in the Legal, Education, Financial Services and Healthcare industries with their digital transformation strategies.

His professional journey encompasses diverse roles in sales leadership, pre-sales, and customer management, with a strong emphasis on solutions selling. Passionate about knowledge sharing and coaching, he extends his guidance to individuals on product and sales methodologies to advance sales opportunities. His approach involves understanding customer goals and challenges, leveraging technical knowledge to elevate, differentiate, and create value that secures long terms success to its customers.

Christophe is also Certified on ELO Digital Office.

Brendan Felstead
Director of Sales and Partner at Essential Tech

Brendan is focused on ensuring our clients’ businesses are equipped with the right IT solutions, whilst ensuring that solutions are implemented seamlessly. And that’s all while offering outstanding service, confidentiality and professionalism.

With extensive experience in various roles across the IT and information management industries, Brendan has assisted hundreds of clients to develop and implement end-to-end solutions to streamline their processes. These clients include everyone from large corporations to government-owned organisations to small and medium businesses.

Due to the breadth of experience, Brendan knows first-hand how, when applied correctly, technology can deliver immense benefits to you and your business both now and into the future.

Brendan can be found working with new and current clients, conducting account management tasks and procuring of equipment.

Tony Dodd
Client Service Manager at legalsuper

Tony started at legalsuper in May 2018 and is based in legalsuper’s Brisbane office. He enjoys helping people understand the complexity around superannuation and how small changes make a huge difference to an individual’s savings in retirement.

He has been in the financial services industry since the early 1980s. Prior to joining legalsuper he was the Queensland state manager of a national financial planning business. Tony enjoys watching and supporting his family in their sporting endeavours, and also enjoys saving a goal or two, as a Hockey goalie.

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