Business Development & Marketing

Fee-related questions are amongst the trickiest a solicitor needs to answer confidently. This is true whether you view these questions from the clients’ perspective of value-for-money. Or for your firm’s profitability. Before you quote a price to clients you need to answer some really important questions.

Somewhere in the middle of all of the things we ought to be doing, we have to deliver services to people. We have to do what we promise and what we’re good at. Enter, service design for law firms.

How does your law firm look and sound to prospects and clients? Successful firms treat new enquiries as the start of the relationship and an opportunity to ‘be there’ for someone who has made the time to call them. A good client experience continues through every interaction to build rapport and gain an understanding of your client’s needs. Get it wrong and the result is the unnecessary loss of new opportunities and ‘promotors’ of your firm.