Payment Policies

ALPMA Mental Health First Aid Training Cancellation / Change Policy

At ALPMA, we understand that plans can change. To accommodate our Mental Health First Aid Training participants, we offer the following cancellation and course change options:

Up to Three Weeks Prior to the Course Start Date

• Change Course: You may transfer to a different course at no additional cost.
• Cancel Enrolment: You are eligible for a full refund.

Within Three Weeks of the Course Start Date

• Change Course: A $100 administrative fee applies.
• Cancel Enrolment: Refunds are not available. However, you will receive a discount on your next enrolment. This discount is valid for 12 months from the original enrolment date, and the new course must commence within three months of completing the eLearning component.

Non-Transferability

Due to the enrolment process of MHFA, course enrolments cannot be transferred to another individual.

We appreciate your understanding and are here to assist with any questions regarding this policy. For further assistance, please contact mhfa@alpma.com.au

We reserve the right to cancel an MHFA course if the minimum number of registrations (6) is not met. In such cases, registrations will be transferred to the next suitable course at no additional cost.

ALPMA Events Cancellation Policy (excluding MHFA)

Cancellations for events must be made in writing to the relevant contact or Branch Secretariats.

A refund of 50% of the registration fee for events, will be made if received in writing two weeks prior to the event.

A forfeit of registration fees applies with less than two weeks’ notice of registration cancellation. Registration can be transferred, provided any additional charges are paid at the time of transfer, i.e. member transferring to non-member.  All changes are to be advised in writing to the relevant contact or Branch Secretariat.

Any refund will be made after the event.

ALPMA accepts no responsibility for any charges incurred by cancellation of hotel accommodation or fees, charges, fines and any insurances, loss or damage sustained by delegates in connection with the event.

ALPMA reserves the right to cancel or reschedule events as required.  A 100% refund will be made provided if the delegate advises in writing that they are unable to attend the event on the re-scheduled date with 2 weeks’ notice prior to the rescheduled date.

Delivery Policy

Following successful registration, a confirmation email will be sent as follows:

• Individual Booking:  To the attendee’s email address*, confirmation of the events booked, including a tax invoice.
• Group Bookings:  To the email address* of each of the group attendees, confirmation of the events booked. To the nominated email address* in the group booking account, confirmation of the events booked for each person in the group plus a tax invoice.

*It is the responsibility of the person booking the event to ensure that correct email addresses are completed on the booking form.

Automatic Membership Renewal policy

1. Renewal Terms

If you agree to enable Automatic Renewal Billing,

• your ALPMA membership will be renewed automatically on each expiry date (annually or every 6 months, depending on your chosen membership period)
• and charged to your saved payment method indicated for this use
• unless you cancel Automatic Renewal Billing prior to the expiry date.

2. Cancellation

You may cancel Automatic Renewal Billing at any time prior to your membership expiry date. To cancel, login to the ALPMA Portal and follow the cancellation steps under My Profile → Billing Information.

You can also contact memberships@alpma.com.au to process a cancellation. In this case, please leave 1-3 business days for us to process the request.

Cancellations must be completed before the renewal date to avoid the automatic charges.

You can cancel Automatic Renewal Billing without cancelling your ALPMA membership.

3. Renewal Notifications

We will send a reminder email 30 days and 1 day prior to your membership expiry date, informing you of the upcoming automatic renewal. If you do not wish to renew automatically, please ensure you cancel before the expiry date.

4. Payment & Failed Transactions

If your automatic payment fails, we will notify you by email. This notification will include instructions on how to update your payment method or pay via another method, as well as a copy of the pending renewal invoice.

If your payment fails, you have a one month grace period in which to complete payment before losing access to your member benefits.

Your saved payment method details might continue to work even if the issuing bank replaces the physical card. This is a service provided by our secure payment gateway, Stripe, and occurs entirely between Stripe, the card network and your card issuer.

5. Refunds & Disputes

Membership fees are non-refundable once the renewal charge has been processed. If you believe you were charged in error, please contact memberships@alpma.com.au within 7 days of renewal to request a review.

6. Policy Updates

We reserve the right to update this policy as needed. Any changes will be communicated directly to members via email.

7. Contact Information

For questions or assistance regarding your membership renewal, please reach out to our Membership Coordinator at memberships@alpma.com.au

Credit Card Security

For credit card transactions, ALPMA uses an encrypted secure gateway.

Credit card details are never stored or processed on ALPMA’s servers, including any saved payment methods. Credit card details are always received directly by our secure payment provider (Stripe), processed and saved (if required) on their infrastructure.

Transfer of Funds

Fraudsters have been known to target businesses and individuals by email in an attempt to divert funds from intended accounts. If you receive any request by email purporting to be from ALPMA requesting that you deposit money into a different account you should call us immediately to verify the validity of this request.

Disputes or Concerns

We welcome your feedback. If you have any disputes or concerns about our policies or services provided by ALPMA, please email us your concerns. We will take all measures to address your concerns and provide a response within 2 weeks.