legal industry research & business insights.

Report
2018 Client Experience Benchmarking Research
Report released on 12 February 2018

2018 ALPMA/CXINLAW Client Experience Benchmarking

The results of the research ‘First Impressions Convert: Increasing Law Firm Profitability From the First Touch-point’ has revealed some significant and very expensive service failings amongst Australian law firms.

Australia
Report Available Now
Business Development & Marketing