Passionate about the impact of Client Experience Excellence in professional services, Carl White entered the legal sector with Ashurst (UK and Europe) in 2002. He co-authored the highly-regarded ‘Customer Experience in Law’ report in 2012 and led the market-leading Australian CXINLAW research in 2015 and 2018 that examines the Client Experience Advantage for law firms, in association with ALPMA.

In 2018 Carl was invited to become a faculty member of the Centre for Legal Innovation at the College of Law. He has presented on Client Experience to Australia and New Zealand law societies, Law Institute of Victoria (LIV), and ALPMA. He is the former Vice President of the Continuing Legal Education Association Australasia (CLEAA) and faculty member of Queensland Law Society teaching client care and Client Experience on the Practice Management Course (PMC). Carl is acknowledged as a Client Experience champion and influencer in the legal sector.