Strategy & Innovation

The 2018 research by Client Experience specialists CXINLAW has revealed some significant and very expensive service failings amongst Australian law firms.

Lawyers and leaders are better at critical thinking than they are at communicating or collaborating, and are challenged when it comes to finding creative solutions, according to research by the Australasian Legal Practice Management Association (ALPMA) and InfoTrack released at 2017 ALPMA Summit today.

Most law firms do not value creativity and have focused little effort on improving creativity at their firms—despite the fact that this is a critical skill in the process of producing and implementing new, useful ideas and trying new approaches to get things done, according to the preliminary results of research by the Australasian Legal Practice Management Association (ALPMA) and InfoTrack.

Results of 2016 ALPMA/InfoTrack Adapting to the Changing Legal Landscape research

Preliminary findings from the 2016 ALPMA/InfoTrack ‘Adapting to the Changing Legal Landscape’ research.

Australasian law firms are planning a multi-pronged attack to ensure they are ready for a digital, divergent and differentiated future—but many have a long way to go, according to the preliminary findings of research conducted by the Australasian Legal Practice Management Association (ALPMA) and LexisNexis.

Increasing price pressure and customer demands for better value is the number one factor driving change in Australasian law firms, according to the ALPMA/LexisNexis Impact of the Changing Legal Landscape on Australasian Law Firms research.