ALPMA IT & Practice Management Solution Survey Benchmarking Report

Released February 2021. Purchase report below.

Purchase the IT & PMS Survey Report

The IT & Practice Management Solution Survey was conducted in partnership with IT Simply in December 2021. 

Through the analysis of the survey results, ALPMA has gained insights from 241 firms across Australasia on their IT and practice management solution usage. This report highlights the current trends, challenges and functionality firms are seeking, making it a vital piece of any firm's review process for new IT services or platforms, in particular practice management systems.

Key Findings

High satisfaction with external IT providers

Over 88% of law firms confirmed that they Definitely Would or Probably Would recommend their existing external IT

Firms moving to the cloud

40% of firms with on premise servers and 30% of firms with hosted servers plan to move to cloud-only based systems.

Most firms have recently changed or plan to change PMS provider

30% of firms have changed practice management software in the last 5 years and 28% intend to change in the next 2 years.

Lack of functionality main reason for changing PMS provider

50% of those firms who have changed PMS provider within the past 5 years cited lack of functionality as a reason.

Automated workflows under-utilised

45% of respondents use some form of automate workflows but only 31% of those use it across all practice areas.

Thank you to our Research Partner

Practice Intelligence by IT Simply

Purchase the IT & PMS Survey Report

Firms who participated in this survey are provided with a complimentary copy of the final report. Please contact us if you participated but did not receive or cannot find your copy.

Non-ALPMA Members:  AUD $108.90 

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ALPMA Members: AUD $64.90

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