ALPMA IT & Practice Management Solution Survey Benchmarking Report
Released February 2021. Purchase report below.
The IT & Practice Management Solution Survey was conducted in partnership with IT Simply in December 2021.
Through the analysis of the survey results, ALPMA has gained insights from 241 firms across Australasia on their IT and practice management solution usage. This report highlights the current trends, challenges and functionality firms are seeking, making it a vital piece of any firm's review process for new IT services or platforms, in particular practice management systems.
Key Findings
High satisfaction with external IT providers | Over 88% of law firms confirmed that they Definitely Would or Probably Would recommend their existing external IT provider. |
Firms moving to the cloud | 40% of firms with on premise servers and 30% of firms with hosted servers plan to move to cloud-only based systems. |
Most firms have recently changed or plan to change PMS provider | 30% of firms have changed practice management software in the last 5 years and 28% intend to change in the next 2 years. |
Lack of functionality main reason for changing PMS provider | 50% of those firms who have changed PMS provider within the past 5 years cited lack of functionality as a reason. |
Automated workflows under-utilised | 45% of respondents use some form of automate workflows but only 31% of those use it across all practice areas. |
Thank you to our Research Partner
Purchase the IT & PMS Survey Report
Firms who participated in this survey are provided with a complimentary copy of the final report. Please contact us if you participated but did not receive or cannot find your copy.
Non-ALPMA Members: AUD $108.90 | ALPMA Members: AUD $64.90 |
All prices include GST.
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