ALPMA has worked with our Partners to collate information about their business operations and availability during the COVID-19 pandemic, and in particular, during mandatory lockdown restrictions.

GlobalX

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GlobalX has a strong commitment to maintaining essential business services and operations in the face of COVID-19. Online and offline information search services will continue to operate as normal, including software support for Open Practice & Matter Centre. Seamless access to our full suite of digital tools, including VirtualVOI, SignMe, and E-Contracts continue as per normal.

Manual Services (Property Settlements, Court Filings, Stamp Duty Assessment) may experience minor disruption due to current COVID restrictions. These services will be fulfilled at our redundancy sites.

Ways to contact us:

Sales enquiries
1300 885 662
helpdesk@globalx.com.au

Helpdesk support
1300 885 662 / helpdesk@globalx.com.au — GlobalX Search
1300 727 686 / mcsupport@globalx.com.au— Matter Centre
1300 366 002 / opsupport@globalx.com.au — Open Practice
+617 3031 3155 — International callers

Accounts
07 3031 3190
accounts.receivable@globalx.com.au

Media enquiries
+614 1788 3486
media@globalx.com.au

Operating hours

9:00am – 5:00pm (Local Time)
Monday to Friday — Closed on National Public Holidays

Special offer for Victorian based firms

To assist Victorian based firms during current COVID restrictions, GlobalX is offering VirtualVOI free of charge for six weeks to all Victorian legal practitioners to assist them in operating “business as usual”. If you'd like to take up on this offer contact us on 1300 885 662.

For more information, please visit our website by clicking here.

St.George Bank

St.George Bank

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StatusOperating
Do you still have a full suite of services available or are some restricted?Full
Best contact person for more information:NSW – Glenn Tullia, TULLIAG@stgeorge.com.au

 

LexisNexis

LexisNexis

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Status

Operating fully

Do you still have a full suite of services available or are some restricted?

Fully available

All LexisNexis products, services and support are fully available during this time.

The only impact is that some interactions we may have previously had in person are now conducted remotely.

Best contact person for more information:

James Bible

Sales Manager – Mid-Law
[M] +61 466 587 954
[E]   james.bible@lexisnexis.com.au

LexisNexis has also prepared information to support firms through COVID-19.

  • LexisCare resources for firms transitioning to working from home (this is relevant to Affinity firms only)
  • LexisNexis COVID-19 Information Hub and regular ‘COVID-19 Digest’ emails (this is available to all firms)
  • Tips for staying sane, productive and healthy when working from home (these are relevant to all firms)

Download the PDF

Western Union Business Solutions

Western Union Business Solutions

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Status

Operational. We have all staff working from home across Melbourne.

Do you still have a full suite of services available or are some restricted?All staff have been requested to work from home and we have 100% staff who are able to do this. All staff are zoom enabled and are able to facilitate meetings via zoom should they be required. We are additionally supported through all middle and back office support both locally and nationally who are also zoom enable should we need their assistance. All other normal operating normal are being and have been managed from home for all staff at this point.
Best contact person for more information:

Justin Hall, Head of Partnerships, ANZ
0474 130 373

Legal People Legal Recruitment Specialists

Legal People

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Status

Legal People will still be operating as usual during this 6 week lockdown, with all our staff working from home.

Operating hours: 9am – 5:30pm, Monday to Friday

Do you still have a full suite of services available or are some restricted?We are interviewing and screening candidates online in a completely non-contact way, to keep everyone safe. We still have a number of our clients needing to recruit Lawyers and Legal Support staff in areas that are ramping up such as Commercial Litigation/Insolvency, Employment Law, Family Law and Wills & Estate Planning.
Best contact person for more information:

Sharon Henderson Ph 9098 8776 or sharon@legalpeople.com.au: Lawyer, Finance and HR roles

Rosie Mamic Ph 9098 8775 or rosie@legalpeople.com.au: Legal Support, Marketing/BD and HR roles

Laine McKenzie Ph 9098 8774 or laine@legalpeople.com.au: Legal Support, Marketing/BD and HR roles

Colleen Tankard Ph 9098 8772 or colleen@legalpeople.com.au: Account inquiries

Pitcher Partners

Pitcher Partners

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Status

Pitcher Partners’ continues to be operational at present and provides services remotely.

Please note, in accordance with government advice, our physical office premises are closed at present.

Do you still have a full suite of services available or are some restricted?All services remain available and in operation and are being offered remotely via email, phone and video conferencing.
Best contact person for more information:

Ben Lethborg, Partner.
Phone +61 3 8610 5157

CT Group

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StatusOperational
Do you still have a full suite of services available or are some restricted?Full suite of IT managed service support, as well as private cloud hosting with a Melbourne Datacentre option to assist with remote working requirements
Best contact person for more information:

State Manager – James Hey
1300 434 237

Contact James directly on 0431 152 225

Quick Corporate Australia (QCA)

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StatusOperating as an “essential business” throughout the covid19 pandemic  - 8.30am to 5pm
Do you still have a full suite of services available or are some restricted?

Providing business with office products and workplace supplies including COVID19 related products (sanitiser, masks, cleaning products, physical distancing products etc)

QCA offer a home delivery contactless service for supplies to support ALPMA employees working from home

Best contact person for more information:

Contact our Customer Support team on 1300 139 388

Order online at qca.com.au

InfoTrack

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StatusOperational
Do you still have a full suite of services available or are some restricted?

Full suite of products and services available.
e-Conveyancing & Litigation.

Verification of Identity with WebVOI
Searches & Certificates 
Transact securely with Securexchange 
Settlement services with SettleIT
Electronic Contracts of Sale 
Electronic signing with SignIT

Syncing matters on demand with CourtSync

InfoTrack integrates with over 30 practice management systems.

Best contact person for more information:Brendan Smart 
brendan.smart@infotrack.com.au
FilePro Legal Practice Management System

FilePro

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FilePro has implemented business continuity procedures to ensure we continue to offer same day levels of service and support to our clients whilst ensuring the safety of both staff and clients.

Client support teams are dispersed geographically to ensure we continue to be able to operate in a business-as-usual basis from multiple locations across Australia.

StatusYes, all our workshops are now via ZOOM and all other support services continue as normal.
Do you still have a full suite of services available or are some restricted?

Yes, all our workshops continue to be available at no cost to our clients and available via ZOOM. Our Learning Hub continues to offer a suite of educational resources, at any time and from any device at no additional cost.

Join our monthly enewsletter database to receive up to date information (eg technical, HR, financial, leadership, business development, resilience etc) to help you navigate through these rapidly evolving times.

Best contact person for more information:

Contact your relationship manager or our Australian based National Resources team operating from 9am EST to 5pm WST.

1800 049 790 / support@filepro.com.au

BigHand

BigHand

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StatusOperational but only in Sydney
Do you still have a full suite of services available or are some restricted?All services from support, implementation and account management are available
Best contact person for more information:Jonas Soliva or Anthony Bleasdale
LawMaster Law Practice Technology

LawMaster

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StatusLawMaster is operational and provides sales and services remotely as well as face to face when the need and circumstances permit.
Do you still have a full suite of services available or are some restricted?

Full suite of products and services available including Matter Management, Practice Management, Document Management, Knowledge Management and Financial Management tools.

LawMaster operates within a secure cloud environment, therefore communication with Sales, Helpdesk and our Client Success team continues without disruption using email, phone, Zoom, Teams and other remote communication tools.

Best contact person for more information:

Chris Porter – Legal Solutions
cporter@lawmaster.com.au

David Cowburn – Client Services
dcowburn@lawmaster.com.au

helpdesk@lawmaster.com.au
1300 135 214

mattero software for lawyers

mattero

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Statusmattero is operational and provides a free trial for lawyers who find themselves working-from-home and looking to simplify their matters.
Do you still have a full suite of services available or are some restricted?

Full suite of products and services available including clients, matters, documents, billing and trust accounting.

mattero is web-based, intuitive legal software for lawyers. Its self-serve onboarding means you’re up and running in minutes.

Our team is available to help via remote forms of communication including email, phone, Zoom, Teams and in-app communication tools.

Best contact person for more information:

Chris Porter – Legal Solutions
cporter@mattero.com.au

helpdesk@mattero.com.au
1300 135 214