The benefits of QA certification include improved management systems, greater efficiencies and service that come with compliance, and cross checking of processes against industry standards. Law firms that have benefited say QA works best when it is embedded in everything the firm does.
In WA the Law Society administers a Quality Practice Standard that “recognises firms that have developed and adhere to documented internal processes designed to improve client satisfaction and avoid wastage”. Firms can then leverage this in their marketing collateral and they qualify for an insurance discount.
There are two firms (including Integra Legal) in Western Australia that currently also hold ISO 9001 certification.
There are 35 firms across NSW, VIC and QLD certified to Law 9000 which is developed by SAI Global (Standards Australia) and QL Incorporated, in conjunction with the NSW Law Society and the College of Law. Currently there are no firms certified to LAW 9000 in Western Australia.
The panellists will:
- Explain how the QPS can assist firms in meeting the requirements for the implementation and maintenance of appropriate management systems pursuant to the Legal Profession Act 2008 Sections 104 and 134 for incorporated legal practices and multi-disciplinary practices (Julie Ots)
- Run through objectives for good management practice as outlined by the Office of the Legal Services Commissioner NSW (Julie Ots)
- Provide coalface insights into HHG and Integra Legal’s experience with QA systems, how it impacts their management systems and culture, drives innovation and differentiates them in the market place.