How can the modern day practice manager effectively deal with poor performance and negative behaviour separately and distinctly from mental health concerns?
Managing performance and negative behaviour is a challenge for the seasoned HR Manager working within a large structured law firm, let alone a practice manager expected to be across these issues in a smaller practice. With mental health concerns on the rise in the legal sector, it can be difficult to separate out the poor performing or negatively behaved team member from someone who may be struggling professionally or personally or both. At the heart of many law firms are cultural legacy and employment longevity issues – often masking the underlying issues and a reluctance to upset a top biller or long-time employee and hope that the situation will resolve itself with time.
Our extended discussion panel session, facilitated by Ann-Maree David, CEO, College of Law, brings together an expert panel of speakers to discuss our people problems and offer some strategies for practice managers to determine when to coach internally and when to bring in an expert to assist with an employee. In the modern day practice we will delve into the reasons why it is not OK to ignore poor performance and behaviour and the duty of and benefits to practice managers to recognise and resolve human conflicts successfully within their firms.