Your lawyers are doing their best for your firm’s clients but client referrals don’t always follow. Has the service met the client’s expectations? Or have they just not had the opportunity to refer?
Leading global firms don’t leave it to chance. By using the net promoter system and asking a simple one question survey you learn where your firm can improve to boost clientreferrals and grow word of mouth marketing.
In this session you will learn:
- What the net promoter system is
- How to simply apply it in your firm
- Tips to leverage the results to increase your word of mouth marketing