Quality Assurance Certification Options for Western Australian Law Firms


Quality Assurance Certification Options for Western Australian Law Firms

Panel Discussion

  Free Seminar

Recording Date: 24-Jul-2018

Recording Type: Audio + Slides

Julie Ots, Auditor, Law Society of WA

Julie has over twenty five years quality systems experience including more than twenty years auditing companies to the requirements of the ISO 9000 quality management standards and the Law Society of Western Australia Quality Practice Standard.

Since the mid 1980’s, Julie has been involved in the implementation of quality systems, and the auditing of quality systems for both Australian and international certification bodies. 
She is also an internationally registered and recognised quality systems lead auditor.

She has implemented quality systems, and provided ongoing auditing services and quality related advice to a number of firms of all sizes.

Overview: The benefits of QA certification include improved management systems, greater efficiencies and service that come with compliance, and cross checking of processes against industry standards. Law firms that have benefited say QA works best when it is embedded in everything the firm does. 

In WA the Law Society administers a Quality Practice Standard that “recognises firms that have developed and adhere to documented internal processes designed to improve client satisfaction and avoid wastage”. Firms can then leverage this in their marketing collateral and they qualify for an insurance discount.

There are two firms (including Integra Legal) in Western Australia that currently also hold ISO 9001 certification.

There are 35 firms across NSW, VIC and QLD certified to Law 9000 which is developed by SAI Global (Standards Australia) and QL Incorporated, in conjunction with the NSW Law Society and the College of Law. Currently there are no firms certified to LAW 9000 in Western Australia.

The panellists will:
  • Explain how the QPS can assist firms in meeting the requirements for the implementation and maintenance of appropriate management systems pursuant to the Legal Profession Act 2008 Sections 104 and 134 for incorporated legal practices and multi-disciplinary practices (Julie Ots)
  • Run through objectives for good management practice as outlined by the Office of the Legal Services Commissioner NSW (Julie Ots)
  • Provide coalface insights into HHG and Integra Legal’s experience with QA systems, how it impacts their management systems and culture, drives innovation and differentiates them in the market place.

CPD: 1 CPD Unit/ 1 NZ Hour Practice Management & Business Skills


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