Customers are demanding more from law firms - while wanting to pay less. Understanding what your customers value about your law firm and consistently delivering on this is key to long-term customer loyalty. These on-demand CPD/CLE resources provide law firm leaders, legal practice managers and lawyers with practical advice on improving customer satisfaction and retention at law firms from a range of subject-matter experts and legal industry leaders.
Customer satisfaction and retention is part of the 'Grow Your Firm' pillar of the ALPMA Legal Practice Management Learning and Development Framework. Together, the six pillars cover the key areas you need to know to successfully manage and lead your firm or department.