Quality Assurance Certification Options for Western Australian Law Firms

Quality Assurance Certification Options for Western Australian Law Firms


Quality Assurance Certification Options for Western Australian Law Firms

Date: 24-Jul-2018

Panel Discussion


Quality Assurance Certification Options for Western Australian Law Firms


Tuesday, 24 July 2018

Start Time

12.30pm AWST

End Time

2.00pm AWST

Event Location


Host Venue Details

QV1 Conference Centre, Level 2, QV1 Building, 250 St Georges Terrace Perth

Event Overview

The benefits of QA certification include improved management systems, greater efficiencies and service that come with compliance, and cross checking of processes against industry standards. Law firms that have benefited say QA works best when it is embedded in everything the firm does. 

In WA the Law Society administers a Quality Practice Standard that “recognises firms that have developed and adhere to documented internal processes designed to improve client satisfaction and avoid wastage”. Firms can then leverage this in their marketing collateral and they qualify for an insurance discount.

There are two firms (including Integra Legal) in Western Australia that currently also hold ISO 9001 certification.

There are 35 firms across NSW, VIC and QLD certified to Law 9000 which is developed by SAI Global (Standards Australia) and QL Incorporated, in conjunction with the NSW Law Society and the College of Law. Currently there are no firms certified to LAW 9000 in Western Australia.

The panellists will:
  • Explain how the QPS can assist firms in meeting the requirements for the implementation and maintenance of appropriate management systems pursuant to the Legal Profession Act 2008 Sections 104 and 134 for incorporated legal practices and multi-disciplinary practices (Julie Ots)
  • Run through objectives for good management practice as outlined by the Office of the Legal Services Commissioner NSW (Julie Ots)
  • Provide coalface insights into HHG and Integra Legal’s experience with QA systems, how it impacts their management systems and culture, drives innovation and differentiates them in the market place.

Event Sponsors

Presented By

Julie Ots, Auditor, Law Society of WA
Julie has over twenty five years quality systems experience including more than twenty years auditing companies to the requirements of the ISO 9000 quality management standards and the Law Society of Western Australia Quality Practice Standard.

Since the mid 1980’s, Julie has been involved in the implementation of quality systems, and the auditing of quality systems for both Australian and international certification bodies. 
She is also an internationally registered and recognised quality systems lead auditor.

She has implemented quality systems, and provided ongoing auditing services and quality related advice to a number of firms of all sizes.

Murray Thornhill, Director, HHG Legal Group
As Director of HHG Legal Group, Murray is a leader in dispute resolution and litigation, and has led the business and government division of HHG Legal Group since 2003. Murray’s legal career has also involved significant experience in a leading a boutique litigation firm, a top tier national firm and a historic regional practice. Among other roles, Murray oversees the firm’s quality practice standard accreditation and is a long standing member of the Law Society of Western Australia’s QPS Sub-Committee. 

Murray’s practice focuses on dispute resolution for SME’s and individuals in construction, insolvency, employment, and trusts and estate litigation. He has represented clients in most Courts and tribunals in WA and the Federal and High Courts, and has also advised substantial charities, school associations, principals, board members and other non-profit bodies on their unique legal challenges. 
Janette Tavelli, Legal Practice Director, Integra Legal
Janette is a leader in dispute resolution including litigation, project litigation, international arbitration particularly in the engineering construction and mining sectors; vocational and development and resource matters in the State Administrative Tribunal; corporate governance.

Professional Development

Practice Management CPD 1 unit/NZ 1 hour

Event Costs

ALPMA Members: FREE! Please login to register

ALPMA Associates: $49.50 inc. GST

Non Members*: $99.00 inc. GST - *Non Members must be eligible to join ALPMA


Bookings for this event have closed.