Shirley Hamel
Director of Knowledge & Business Services
Maddocks
Shirley Hamel is the Director of Knowledge & Business Services at Maddocks. At Maddocks Shirley is developing and implementing the firm's Knowledge Strategy and Risk Framework as well as managing a broad range of functions including Precedents, Library, Reception, Catering, Facilities and Print and Mailroom.
Shirley has a strong business background, particularly in the areas of professional services and financial services including over twenty years experience as a member of executive and senior management teams. She has led teams in the strategic design and implementation of change agendas around people, systems, processes and customers.
In her role as Executive Manager of Business Process and Change at Australia’s largest superannuation administrator, Shirley was responsible for developing and leading major change initiatives with a particular focus on transformation through the standardisation, optimisation and automation of processes.
She was also integral in the identification of gaps in the company’s procurement practices, leading to millions of dollars of savings, and in her role led the development of a corporate-wide sourcing framework.
Shirley is well known within the legal fraternity. For many years Shirley was the General Manager of Wisewoulds before taking on a senior management role with Freehills Melbourne, in charge of the practice support function. Shirley progressed to national roles within Freehills in the areas of marketing and international projects. Shirley’s understanding of processes and practices across all levels of the legal business and her ability to identify and implement process improvement saw her develop respect throughout the legal services market. Shirley is a Past President of the Australian Legal Practice Management Association, a past Director of Quality in Law and has had considerable experience as a committee member and deputy chair with the Quality Committee of the Law Institute of Victoria.
Consulting to the legal and financial services markets has been a smooth and natural transition for Shirley. She has consulted on the implementation of a structural change program and the implementation of a new practice management system for a Melbourne law firm. She also consulted to a Victorian Government Authority, reviewing a technology proof of concept and developing a change management strategy for a technology transformation within the business.
Shirley holds a Bachelor of Business from RMIT and a Graduate Certificate in Change Management from the Australian Graduate School of Management. Outside of work hours, Shirley is involved with the Mothers Day Classic Committee (Victorian Chair), the Ivanhoe and Diamond Valley Centre (Board Member) and has a love of travel and camping, particularly in outback Australia.
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